London School of International Business.

Overview

The aim of this qualification is to develop learners knowledge of Customer Service. It provides an insight into the principles of customer service and will aid career development by providing knowledge and understanding of working in this sector.
This QCF knowledge based qualification is designed for individuals who are involved in Customer Service as their primary work activity, who are seeking a career in this sector and wish to take the first steps towards professional qualifications. It is also suitable for learners who wish to gain recognition of their knowledge of Customer Service that they can apply to employment in a wide range of sectors.

The primary purpose of this QCF (Qualifications Credit Framework) qualification is to support your progression to higher education, specifically to a customer service related course.

Description

It has been designed for learners who wish to progress to a customer service diploma but may not have the traditional entry qualifications usually required.Learners must complete 4 mandatory units worth 15 credits to achieve the Level 2 Certificate in Principles of Customer Service.

With LSIB you will get following advantage in order to study on-line.

Same certificate as on-campus students
Recognised certificate accepted by universities for Top up with a degree.
Assessments via assignment submission
You study on-line at your own pace

Online learning

In this format, you have access to your learning portal. You get a study plan to keep you on top of your studies and you get access to your online tutor to ask questions.

- Monthly and quarterly instalments are also available.
- Study material or e-library access available.

£950

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Face to face via Webcam

In this format, you blend online learning with live face to face lectures via webcam. The fees include 16 hours of lectures delivered via webcam by the professor.

- Monthly and quarterly instalments are also available.
- Study material or e-library access available.

£1,900

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Who is this course for?

This qualification will suit you if you are planning to take a customer service degree but do not yet have sufficient, relevant attainment at Level 2 to meet the entry requirements for a higher education course.

Career Path

The customer service-related knowledge, skills and understanding that the Diploma will have helped you develop will also prepare you to progress to a Level 3 qualification.