Level 5 Award in Investigative Claimant Interviewing

Course code: L5-AICI-BAA | Credits: 8

The Level 5 Award in Investigative Claimant Interviewing is designed to equip individuals with the necessary skills and knowledge to conduct effective and professional interviews with claimants in various investigative settings. This course provides an overview of the interviewing process, focusing on gathering relevant information, establishing rapport, and conducting thorough investigations. Participants will learn techniques for questioning, active listening, and analyzing verbal and non-verbal cues. The course also covers legal and ethical considerations, such as confidentiality and data protection. Overall, this program aims to enhance the investigative interviewing skills of professionals working in fields such as insurance, law enforcement, and regulatory agencies.


The Level 5 Award in Investigative Claimant Interviewing is a comprehensive course designed for professionals in the field of claims management and investigation. This award equips individuals with the necessary skills and techniques to conduct effective interviews with claimants and gather crucial information for insurance and legal purposes. Through a combination of theoretical knowledge and practical training, participants will learn the best practices in interviewing, including active listening, questioning techniques, and rapport building. The course covers a range of topics, such as ethical considerations, legal frameworks, and interview documentation. This Level 5 Award is suitable for professionals working in insurance companies, claims management firms, legal firms, and regulatory bodies. It is also beneficial for individuals seeking to enhance their investigative interviewing skills and advance their careers in the field of claims management. By completing this award, you will gain a competitive edge in the industry and contribute to the overall efficiency and integrity of claimant interviews. Take the next step in your professional development and enroll in the Level 5 Award in Investigative Claimant Interviewing today.

With LSIB you will get following advantage in order to study on-line.

  • Same qualification as on-campus students.
  • Recognised qualification & accepted by universities for further career progression.
  • Assessment is via assignment submission
  • You study on-line at your own pace.

Online Learning

Enrol for the most convinient study mode. Learn at your own pace. Choose the most suitable duration mode:
- 6 months
- 9 months

Why select this mode?

- Best suited, if you wish to move at your pace. There are no forceful lectures and compulsory classes to attend.
- Pay in affordable Monthly, half yearly and quarterly instalments.
- Study material or e-library access available.
- Tutor connect via live chat and email

GBP £1250 / GBP £950

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9 months

Finish in 9 months. If you can spend about 2 to 3 hours per week, use this option.

- Pay in affordable monthly, quarterly and half yearly instalments.
- Study material or e-library access available.

GBP £950

Apply Now

Why Online?

  • Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.
  • Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions
  • Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. You can download & submit assignments.
  • Assessments - Assessment is via assignment submission
Who is this course for?

Learners who are seeking to progress to higher education to take a Bachelor's degree course in Management. Learners could also progress directly to employment.

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