Level 3 Diploma in Customer Service

Course code: L3-DCS-IA | Credits: 60

The Level 3 Diploma in Customer Service is designed to provide learners with a comprehensive understanding of the principles and practices of customer service. This course focuses on developing essential skills and knowledge required to excel in customer service roles across various industries. 

Throughout the program, learners will explore topics such as understanding customer needs and expectations, delivering excellent customer service, handling complaints and resolving conflicts, and building strong customer relationships. They will also develop effective communication, problem-solving, and interpersonal skills.

By completing this diploma, individuals will gain a solid foundation in customer service and be equipped with the skills necessary to provide exceptional service, enhance customer satisfaction, and contribute to the overall success of an organization.


Equip yourself with the essential skills for providing exceptional customer service with the Level 3 Diploma in Customer Service. This comprehensive course is designed to develop your knowledge and abilities in delivering outstanding customer experiences. Whether you're currently working in a customer-facing role or aspiring to enter the customer service field, this diploma will provide you with the expertise to excel. Dive into key areas such as understanding customer needs, effective communication, problem-solving, and building customer relationships. Through practical assessments and real-world scenarios, you'll develop a deep understanding of customer service principles and learn how to handle challenging situations with professionalism. Upon completion, you'll be equipped to pursue a range of customer service roles, such as customer service manager, team leader, or customer support specialist. Take a significant step towards a successful customer service career by enrolling in the Level 3 Diploma in Customer Service. Enhance your skills and unlock opportunities to exceed customer expectations.

With LSIB you will get following advantage in order to study on-line.

  • Same qualification as on-campus students.
  • Recognised qualification & accepted by universities for further career progression.
  • Assessment is via assignment submission
  • You study on-line at your own pace.

Online Learning

Enrol for the most convinient study mode. Learn at your own pace. Choose the most suitable duration mode:
- 6 months
- 9 months

Why select this mode?

- Best suited, if you wish to move at your pace. There are no forceful lectures and compulsory classes to attend.
- Pay in affordable Monthly, half yearly and quarterly instalments.
- Study material or e-library access available.
- Tutor connect via live chat and email

GBP £1250 / GBP £950

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9 months

Finish in 9 months. If you can spend about 2 to 3 hours per week, use this option.

- Pay in affordable monthly, quarterly and half yearly instalments.
- Study material or e-library access available.

GBP £950

Apply Now

Why Online?

  • Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.
  • Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions
  • Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. You can download & submit assignments.
  • Assessments - Assessment is via assignment submission
Who is this course for?

Learners who are seeking to progress to higher education to take a Bachelor's degree course in Management. Learners could also progress directly to employment.

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