Level 2 Diploma in Retail Skills (QCF)

The programme is available in 2 duration modes:

Online

Mandatory Units
- Work effectively in a retail team

Optional Units Group B
- Receive goods and materials into storage in a retail environment
- Place goods and materials into storage into a retail environment
- Keep stock on sale at required levels in a retail environment
- Process customer orders for goods in a retail environment
- Process returned goods in a retail environment
- Assemble products for display in a retail environment
- Hand-process fish in a retail environment
- Process greengrocery products for sale in a retail environment
- Finish meat products by hand in a retail environment
- Organise own work to meet a dough production schedule a retail environment
- Maintain foods safety while working with food in a retail environment
- Pick products in a retail environment to fulfil customer orders
- Check stock levels and sort out problems with stock levels in a retail environment
- Finish bake-off food products in a retail environment
- Glaze, coat or decorate bake-off products for sale in a retail environment
- Display stock to promote sales to customers in a retail environment
- Help customers to choose products in a retail environment
- Carry out promotional campaigns in a retail environment
- Deal with customer queries and complaints in a retail environment
- Demonstrate products to customers in a retail environment
- Process payment for purchases in a retail environment
- Process application for credit agreements offered in a retail environment
- Promote loyalty schemes to customers in a retail environment
- Provide a bra fitting service in a retail environment
- Follow guidelines for planning and preparing visual merchandising displays
- Dress visual merchandising displays to attract customers
- Order and position signage and graphics for visual merchandising displays
- Dismantle and store props and graphics from visual merchandising displays
- Make props and decorate fixtures and panels for visual merchandising displays
- Assemble visual merchandising displays
- Follow point of sale procedures for agerestricted products in a retail environment
- Provide National Lottery products to customers
- Advise customers on the fixing and care of tiles
- Cash up in a retail environment
- Promote a retail store’s credit card to customers in a retail environment
- Provide service to customers in a dressing room in a retail environment
- Promote food or drink by offering samples to customers
- Deliver goods from a retail environment to the customer’s delivery address
- Help customers to apply for a retail store’s credit card and associated insurance products
- Help customers to choose delicatessen products in a retail environment
- Portion delicatessen products to meet customer requirements in a retail environment
- Demonstrate make-up and skincare products to customers at a beautycounter in a retail environment
- Operate a customer record card system on a beauty counter in a retail environment
- Protect own and others’ health and safety when working in a retail environment
- Reduce security risks in a retailenvironment
- Prepare newspapers and magazines for return to merchandisers
- Check the accuracy of records of worked by staff in a retail environment
- Select, weigh and measure bakery ingredients
- Hand-divide, mould and shape fermented dough
- Maintain moisture levels for crops or plants
- Provide nutrients to crops or plants
- Remove unwanted plant growth to maintain development
- Identify and report the presence of pests, diseases and disorders
- Merchandise plants and other relevant products
- Give customers a positive impression of yourself and your organisation
- Enable customers to dispense motor fuel on a forecourt

Optional Units Group C1
- Sort donated goods for resale or recycling in a retail environment
- Maintain food safety while working with food in a retail environment
- Load orders for despatch from a retail store to customers
- Provide a counter and takeaway service
- Contribute to monitoring and maintaining ease of shopping in a retail sales area

Optional Units Group C2
- Audit stock levels and stock inventories in a retail environment
- Manage staff to receive goods in a retail environment
- Organise and monitor the storage of stock in a retail environment
- Maintain the availability of goods on display in a retail environment to promote sales
- Manage the payment transaction process in a retail environment
- Choose merchandise to feature in visual merchandising displays
- Manage the use of signage and graphics in visual merchandising displays
- Evaluate the effectiveness of visual merchandising displays
- Contribute to improving a retail organisation’s visual merchandising policy
- Help customers to choose specialist products in a retail environment
- Produce staffing schedules to help a retail team to achieve its targets
- Monitor and support secure payment point use during trading
- Manage the prevention of wastage and loss in a retail environment
- Help customers to choose alcoholic beverages in a retail environment
- Monitor and help improve food safety in a retail environment
- Monitor and maintain health and safety in a retail environment
- Source required goods and services in a retail environment
- Manage budgets for visual merchandising projects
- Design visual merchandising display layouts
- Deputise for the leader of a retail team
- Contribute to the continuous improvement of retail operations within own area of responsibility

Assessment is via assignment submission

The fee for the programme is as follows:

Please find below available fee payment plans:

6 months - Fee GBP £1250
● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

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