Diploma in Customer Service

The programme is available in 2 duration modes:

2 months (Standard mode)

1 month (Fast-track mode)

Online

In order to apply you should have either:

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

 

1. Customer Service Fundamentals: Introduction to the principles, concepts, and importance of customer service in various industries.

2. Effective Communication Skills: Developing excellent verbal and written communication skills, active listening, and effective interpersonal skills.

3. Customer Relationship Management: Understanding the value of building and maintaining strong customer relationships, strategies for customer retention, and techniques for handling difficult customers.

4. Problem-solving and Conflict Resolution: Learning how to identify and resolve customer problems, handle complaints and conflicts, and find satisfactory solutions.

5. Service Excellence: Developing skills and techniques to deliver exceptional customer service, exceeding customer expectations, and creating positive customer experiences.

6. Service Recovery: Strategies for handling customer complaints, managing customer expectations, and resolving issues to restore customer satisfaction.

7. Customer Service in a Digital Age: Understanding the impact of technology on customer service, utilizing digital tools for effective communication and customer support.

8. Teamwork and Collaboration: Working effectively in a team-based customer service environment, understanding roles and responsibilities, and promoting a positive team culture.

9. Customer Service in Different Industries: Exploring customer service practices and considerations in various industries such as retail, hospitality, healthcare, and telecommunications.

10. Customer Service Metrics and Evaluation: Learning how to measure and evaluate customer service performance, tracking key performance indicators (KPIs), and using feedback to improve service delivery.

11. Ethics and Professionalism: Understanding the importance of ethical behavior, professionalism, and maintaining customer confidentiality.

12. Customer Service Leadership: Developing leadership skills in customer service, understanding the role of a customer service leader, and leading a team towards delivering excellent customer service.

 

Assessment is via assignment submission

The fee for the programme is as follows:

1 month (Fast-track mode) - £140

2 months (Standard mode) - £90

Please find below available fee payment plans:

1 month (Fast-track mode) - Fee £140

• This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.