+447438942497
Telephone Etiquette
is a vital skill for professionals in customer-facing roles, enabling them to build trust and rapport with clients.Developed for those seeking to enhance their communication skills, this Professional Certificate in Telephone Etiquette focuses on teaching effective phone manners, conflict resolution, and customer service techniques.
By mastering these essential skills, learners will be able to handle challenging customer calls with confidence and professionalism, leading to improved job satisfaction and increased customer loyalty.
Some key areas covered in the course include:
Phone etiquette, active listening, and positive communication strategies.Take the first step towards becoming a skilled telephone professional and explore this comprehensive course today!
Telephone Etiquette is a vital skill for professionals seeking to excel in their careers. This Professional Certificate course teaches you how to communicate effectively over the phone, building trust and rapport with clients, colleagues, and customers. By mastering telephone etiquette, you'll improve your customer service skills, increase productivity, and enhance your professional reputation. You'll learn how to handle difficult calls, navigate office politics, and develop a positive phone presence. With this course, you'll gain a competitive edge in the job market and unlock new career opportunities in sales, customer service, and management.
With LSIB you will get following advantage in order to study on-line.
- Same qualification as on-campus students.
- Recognised qualification & accepted by universities for further career progression.
- Assessment is via assignment submission
- You study on-line at your own pace.
Online Learning
Enrol for the most convinient study mode. Learn at your own pace. Choose the most suitable duration mode:
- 1 month (Fast-track mode)
- 2 months (Standard mode)
Why select this mode?
- Best suited, if you wish to move at your pace. There are no forceful lectures and compulsory classes to attend.
- Pay in affordable Monthly, half yearly and quarterly instalments.
- Study material or e-library access available.
- Tutor connect via live chat and email
£140 / £90
Apply Now- Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.
- Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions
- Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. You can download & submit assignments.
- Assessments - Assessment is via assignment submission
Learners who are seeking to progress to higher education to take a Bachelor's degree course in Management. Learners could also progress directly to employment.