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Customer Complaint Handling
is a vital skill for any professional, enabling them to resolve issues efficiently and maintain customer satisfaction. This course is designed for customer service representatives and business professionals who want to improve their conflict resolution skills.By learning how to handle customer complaints effectively, you will gain the confidence to tackle difficult situations and turn negative experiences into positive outcomes.
Through interactive modules and real-life case studies, you will learn how to:
listen actively, empathize with customers, and resolve issues promptly and fairly.Develop your skills in:
communication, problem-solving, and time managementTake the first step towards becoming a customer complaints expert and start your journey today!
Handling Customer Complaints is a vital skill for any professional looking to excel in their career. This Professional Certificate course teaches you how to effectively manage and resolve customer complaints, leading to increased customer satisfaction and loyalty. By learning from industry experts, you'll gain hands-on experience in handling customer complaints and develop essential skills in active listening, empathy, and problem-solving. With this course, you'll enjoy career prospects in customer service, sales, and management, and be able to handle customer complaints with confidence. Unique features include interactive simulations and real-life case studies.
With LSIB you will get following advantage in order to study on-line.
- Same qualification as on-campus students.
- Recognised qualification & accepted by universities for further career progression.
- Assessment is via assignment submission
- You study on-line at your own pace.
Online Learning
Enrol for the most convinient study mode. Learn at your own pace. Choose the most suitable duration mode:
- 1 month (Fast-track mode)
- 2 months (Standard mode)
Why select this mode?
- Best suited, if you wish to move at your pace. There are no forceful lectures and compulsory classes to attend.
- Pay in affordable Monthly, half yearly and quarterly instalments.
- Study material or e-library access available.
- Tutor connect via live chat and email
£140 / £90
Apply Now- Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.
- Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions
- Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. You can download & submit assignments.
- Assessments - Assessment is via assignment submission
Learners who are seeking to progress to higher education to take a Bachelor's degree course in Management. Learners could also progress directly to employment.