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Conflict Resolution in Customer Service
Learn to resolve disputes and improve customer satisfaction with our Professional Certificate program.
Conflict Resolution in Customer Service is designed for customer service professionals who want to master the skills to handle difficult customer situations. This program focuses on teaching you how to analyze conflicts, communicate effectively, and find solutions that meet both parties' needs.
By completing this program, you'll gain the knowledge and skills to: - Analyze conflicts and identify underlying issues - Communicate effectively with customers and colleagues - Develop creative solutions to resolve disputes
Conflict Resolution in Customer Service is perfect for customer service representatives, customer success managers, and anyone who interacts with customers on a daily basis. Take the first step towards becoming a skilled conflict resolver and improve your career prospects. Explore our program today and start resolving conflicts like a pro!
Conflict Resolution is a crucial skill in customer service, and our Professional Certificate program teaches you how to handle disputes effectively. By learning conflict resolution techniques, you'll improve your ability to de-escalate tense situations and turn negative experiences into positive ones. This course covers conflict resolution strategies, active listening, and effective communication. You'll also gain knowledge on how to analyze customer complaints, identify root causes, and implement solutions. With this certificate, you'll enhance your career prospects in customer-facing roles and become a valuable asset to your organization. Upon completion, you'll be equipped to resolve conflicts efficiently and effectively.
With LSIB you will get following advantage in order to study on-line.
- Same qualification as on-campus students.
- Recognised qualification & accepted by universities for further career progression.
- Assessment is via assignment submission
- You study on-line at your own pace.
Online Learning
Enrol for the most convinient study mode. Learn at your own pace. Choose the most suitable duration mode:
- 1 month (Fast-track mode)
- 2 months (Standard mode)
Why select this mode?
- Best suited, if you wish to move at your pace. There are no forceful lectures and compulsory classes to attend.
- Pay in affordable Monthly, half yearly and quarterly instalments.
- Study material or e-library access available.
- Tutor connect via live chat and email
£140 / £90
Apply Now- Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.
- Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions
- Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. You can download & submit assignments.
- Assessments - Assessment is via assignment submission
Learners who are seeking to progress to higher education to take a Bachelor's degree course in Management. Learners could also progress directly to employment.