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Level 2 Certificate in Contact Centre Operations
The Contact Centre Operations is a Level 2 Certificate that focuses on the skills and knowledge required to work effectively in a contact centre environment.
Designed for individuals looking to start or progress in a customer service role, this qualification covers essential topics such as communication, problem-solving, and time management.
Some key areas of study include customer service skills, teamwork and collaboration, and technical skills such as computer systems and software applications.
By completing this certificate, learners will gain a solid understanding of the principles and practices of contact centre operations and be equipped to succeed in a fast-paced customer service environment.
So why not explore further and discover how this qualification can help you launch or advance your career in contact centre operations?
Contact Centre Operations is the backbone of any successful business, and this Level 2 Certificate course will equip you with the skills to excel in this field. By studying Contact Centre Operations, you'll gain a deep understanding of the industry, including customer service, team management, and technology. This course offers Contact Centre Operations professionals the opportunity to develop their skills and knowledge, leading to improved job satisfaction and career progression. With Contact Centre Operations at its core, this course also covers essential topics like communication, problem-solving, and time management. Upon completion, you'll be well-prepared for a career in customer-facing roles.
With LSIB you will get following advantage in order to study on-line.
- Same qualification as on-campus students.
- Recognised qualification & accepted by universities for further career progression.
- Assessment is via assignment submission
- You study on-line at your own pace.
Online Learning
Enrol for the most convinient study mode. Learn at your own pace. Choose the most suitable duration mode:
- 1 month (Fast-track mode)
- 2 months (Standard mode)
Why select this mode?
- Best suited, if you wish to move at your pace. There are no forceful lectures and compulsory classes to attend.
- Pay in affordable Monthly, half yearly and quarterly instalments.
- Study material or e-library access available.
- Tutor connect via live chat and email
£140 / £90
Apply Now- Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.
- Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions
- Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. You can download & submit assignments.
- Assessments - Assessment is via assignment submission
Learners who are seeking to progress to higher education to take a Bachelor's degree course in Management. Learners could also progress directly to employment.